Big Star Content » About Us » How We Work

How We Work

How do I get a quote?

In the first instance just drop us an email or pick up the phone. If you’re just looking for quote then let us have as many details as you can on your project and we’ll get straight back to you, usually within 24 hours. If you need advice or want to arrange a meeting then let us have your telephone number and we’ll call you back at a time that suits you.

How much do you charge?

We agree a fixed job cost based on our standard rate before embarking on a new project. Our rates are EXCLUSIVE of VAT. VAT will be added to our monthly invoice.

How do I know we can work together well?

We believe in creating ongoing relationships with our clients based on good communication, cost effectiveness and a willingness to work together to find the best working process for the long term.

We are always available to talk on the phone or via email, so you always know where you stand. We also respond to feedback promptly, so any potential issues or grey areas are clarified quickly.

Will you keep my project confidential?

For many of our clients confidentiality is highly important and we completely respect their wishes. We never discuss the details of work undertaken for a client or rates charged with any of our other clients. We are happy to sign a non-disclosure agreement where appropriate and all my writers, both freelancers and employees, have to sign an NDA before they begin work with us.

When can I expect my project to be completed?

Our turnaround times are extremely good: 5 – 7 working days, frequently quicker, depending on the size and scope of the project. For longer projects we may agree staggered delivery, with set milestones for each batch.

Please note: very occasionally writers can become ill or need holidays, which can affect delivery – we’re only human and respectfully request your patience in this eventuality.

What kind of brief do you expect?

Every job starts with a briefing process, usually conducted on the phone or, where the size and scope of the project requires, face-to-face. If you need help deciding what work is required, we are happy to produce a job proposal based on your initial specifications.

The information we require varies. We have a standard briefing document if you need some guidance on what kind of information is useful to us.

What happens after we agree on the brief?

Once we have agreed a brief (which should outline the work required, delivery date and fees) we normally produce a small sample piece of work, charged at our standard rate.

This would usually entail one or two web pages or equivalent length of text. If you decide to engage us for the complete project this initial fee would be factored in to the total job cost.

These initial samples also give us an opportunity to ensure both the style and tone is in line with your in-house style and company objectives. Any feedback we receive would then be applied to the project as a whole.

Are amends included in the price?

Generally any amends required are included in our initial job quote. We would normally expect any issues of style and tone to be resolved by second draft and finished content to be produced by third draft. If any amends additional to the brief are required after this stage they will be chargeable at our standard rate.

How do I pay you?

We issue invoices in the first week of the month for work completed in the previous month and expect payment within 7 days of the invoice date by bank transfer unless you have agreed credit terms with us previously.

For large batches of content, we charge a 30% deposit on the total job cost and will arrange staggered payment with the client on meeting agreed project milestones.